A 99.9% Server Uptime
Our cloud website hosting platform is based on a dependable, world–class hardware configuration and a heavily customized Linux distro. Thus, regardless of what your website is, or how many website visitors you have, or even in case there’s a distributed denial–of–service attack, our servers will remain up and running and your websites will stay online.
All our Linux cloud website hosting packages feature a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee remains the same.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also set up our own internal network in each one of our datacenters. Everything is based on topflight hardware parts manufactured by Juniper. Moreover, on every single router, we have set up a firewall with a sophisticated set of rules as a way to sift out all dubious requests.
As a result, in each of our datacenters – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter as well as in our AU datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it’s your cash on the line, you cannot feel really secure. That’s the reason why, with all our cloud hosting plans our company offers a 30–day money–back guarantee. In the event that you don’t feel satisfied with our web hosting service or in case you have to use a bit more robust hosting solution, such as a Linux VPS hosting or even a Linux dedicated web hosting – you’ll receive your money back in full, with no concealed costs or reimbursement charges.
24/7 Technical Support
We have mindfully hand–picked each single member of our 24x7 support staff to ensure that we can offer the best possible customer service that you can get. Each of our technical support engineers has lots of years of experience dealing with hosting accounts behind his back, therefore they know very well what they are doing. Besides, they’re available to you 24/7 – you can reach them at any moment and they’ll reply ASAP.
Their average ticket response time is well under 20 minutes, whilst with other web hosting suppliers you need to wait for days. Plus, we offer a 1–hour response time guarantee. Irrespective of what happens, your questions will be responded to in less than 60 minutes.