If you have bought a web hosting package and you have some questions concerning a particular function/feature, or in case you’ve bumped into a certain complication and you need help, you should be able to touch base with the respective help desk team. All web hosting companies deploy a ticketing system no matter if they offer other methods of contacting them apart from it or not, because of the fact that the most efficient way to deal with an issue most often is to open a ticket. This form of correspondence renders the replies sent by both parties easy to follow and enables the technical support staff members to escalate the situation in case, for example, a server administrator has to become involved. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you will need to have at least two different accounts to touch base with the customer support team and to actually manage the hosting space. Constantly switching between the accounts may be a headache, not to mention the fact that it requires quite a while for most web hosting companies to process the ticket requests themselves.
Integrated Ticketing System in Cloud Website Hosting
Our Linux cloud website hosting come with an integrated ticketing system, which is included in our custom-created Hepsia hosting Control Panel. In stark contrast with other analogous tools, Hepsia will allow you to manage everything associated with the web hosting service itself in the very same place – invoices, web files, emails, support tickets, etc., avoiding the need to go through different admin interfaces. If you’ve got any pre-sales or technical questions or any problems, you can post a ticket with a couple of clicks without ever leaving your hosting Control Panel. In the meantime, you may pick a category and our system will present you with a variety of help articles, which will provide you with more information and which may help you solve any specific issue even before you open a ticket. We guarantee a support ticket response time of maximum one hour, even if it is a weekend or a national holiday.