Being able to get in touch with your cloud website hosting company any time you have any sort of questions or encounter any troubles is quite important and how fast they will answer and react could be essential, especially if your web site is business-oriented, as longer downtime often means losing potential customers. The support solutions are also one way to identify genuine suppliers from resellers. The second usually reply only to emails or support tickets and you will have to wait for a day or maybe more so as to receive a response. In case the trouble involves a few responses, you will end up losing days to have a simple problem resolved. When you use the services of an authentic and reliable web hosting provider, you'll be in a position to get in touch with the support team anytime and receive a timely response whatever the problem or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Website Hosting

We offer 24/7 billing, customer and tech support for all our Linux cloud website hosting. Even if you are not our customer yet and you have questions, we can help you without delay and give you the necessary information, to give you the choice to make the very best decision when you purchase a new hosting account. We're available anytime, including weekends and holidays, and we provide you with numerous options for communication to contact us - phone, live chat, e-mails and support tickets. For your convenience, we have a couple of phone numbers globally, therefore you'll be able to call the one that is closer to you. The max response time for the emails and the tickets is one hour. The actual response time is no more than 15-20 minutes, which means that you can forget all about waiting for days to get support for any kind of task or issue, whatever its complexity.